Returns

You have 30 days after you receive your item to request a return. To be eligible, the item must be unused, in the same condition you received it, in its original packaging, and with your receipt or proof of purchase. Signature Scents can be returned if the bottle is unopened and sealed.

How to start a return

All returns must be approved by our customer service team first. Within 30 days of receiving your order, email us at info@onegreensolution.com with your order number and the item you'd like to return, and wait for our approval.

Requests are handled in the order we receive them, and approval can take up to 48 hours. Once your return is approved, we'll email you a free prepaid return label and instructions on where to send your package. Items sent back without an approved return request can't be accepted.

Refunds

When your return arrives, we inspect it within 7 days and let you know whether your refund is approved. Approved refunds go back to your original payment method. Your bank or card company may take a few extra days to post the refund.

Damaged or wrong items

Please check your order when it arrives. If something is defective, damaged or not what you ordered, email us at info@onegreensolution.com right away and we'll make it right at no cost to you.

Items that can't be returned

• Custom or special-order products
• Opened Signature Scent bottles
• Sale items and gift cards

Not sure about your item? Email us before sending it back.

Exchanges

The fastest way to get what you want is to return the item you have and, once your return is approved, place a new order for the item you'd like.

Questions

info@onegreensolution.com · (954) 816-0447